Where is Time To Play located?
Answer :
We are currently dealing online and do not maintain a store. Our office however, is located at Flat 204, Fourlong Court, 6 St Pauls Way, London, E3 4YL
Is there a minimum order value?
Answer :
There is no minimum order limit. And free delivery is provided for any order.
What forms of payment are accepted?
Answer :
For your convenience and avoid fraudulent, Time To Play supports debit/credit cards payments via VISA, American Express, Mastercard, as well as Stripe and Paypal.
How do I check my order status?
Answer :
You will receive a tracking number through an email once your oder has been verified.The status of your delivery can then be checked through that tracking number by visiting Track your order
How can I stay updated about the products at Time To Play?
Answer :
You can subscribe to our newsletter and get updated with all the latest promotions and offers by www.timetoplaytoys.com
How do I unsubscribe from updates?
Answer :
If you wish to opt out of receiving email updates, write to us and we could end your newsletter subscription.
How long will it take to ship the order?
Answer :
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am EST will not be shipped out until the next business day. If you order after 9 am EST on a Friday, your order will likely be shipped out on the following Monday.
What are your refund policies?
Answer :
Not 100% in love with your product purchased? Free returns are possible and it's free, just contact us. Time To Play does not take responsibility for any items lost during the return shipping. Our policy lasts 30 days. If 30 days have gone by since the date your package arrived, unfortunately we can’t offer you a refund or exchange. The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the toy was received. Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store. Kindly note that you may be subject for the shipping expenses in returning this package to us. Shipping expenses will include your first shipping costs (no matter it was shipped as Free Shipping) to your address and the shipping costs for the return items. If you are shipping an item over $75 USD, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Time To Play does not take responsibility for any items lost during the return shipping.
Why was my order cancelled
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with other credit card.